Welcome to your community! To help make your experience as seamless and secure as possible, our neighborhood utilizes dwellingLIVE—the premier residential access control and community portal.
Whether you need to register a guest, book the tennis courts, submit a maintenance request, or notify the valet that you need your car tomorrow morning, dwellingLIVE is your one-stop-shop.
Because the portal has a wide variety of tools, we’ve put together this complete, step-by-step tutorial to help you easily navigate your resident portal.
1. Getting Started & Logging In
To access your resident portal, you don’t need any complex software—just a web browser.
Open your browser and navigate to: https://ranchodelreymhe.com. Select “Resident Portals” → “DwellingLive”
First-Time Users: If your community manager provided you with a registration code, click on the link that says “I have a one-time use Registration Code”.
🚨If you need a Registration code, please send an email to office@ranchodelreymhe.com with you name, space and email address.
Registration Steps:
Enter your unique Registration Code.
Enter and confirm your Email Address (this will become your login username).
Create a secure Password (minimum of 6 characters, combining letters and numbers).
Click Register.
Use your email address and the password that you created to log in.
💡 Pro-Tip: Bookmark this login page on your computer and smartphone for quick access later!
Download the Phone App
2. Managing Your Profile (”My Account”)
Keeping your account details up to date ensures the front gate and community staff can always reach you when necessary. Click “My Account” at the top right of your screen to access these options:
A. Managing Users & Notification Settings
You can view everyone registered under your home address. To update any user:
Click Edit next to their name. Here you can update email addresses, change passwords, and upload profile photos.
On the right, customize your Email / Text Message Notification Settings. You can opt-in to receive instant notifications for:
Guest passes issued or denied.
Guest registration confirmations.
HOA updates, newsletters, and service request replies.
B. Setting Up Your Phone & Call Priorities
When an unregistered guest arrives at the gate, the guard will call you. You must configure your numbers:
Under Phone Numbers, add your telephone numbers (Cell, Home, Work, etc.).
Activate Texting: To receive text alerts, select your phone number from the dropdown under “Text Message Phone” and choose your cellular provider (e.g., AT&T, Verizon).
Click the Call Priority button. Arrange your numbers in the exact order you want the gate staff to call them.
C. Verbal Confirmation Code
This is a secure password/code used to verify your identity when you call the gatehouse. Enter a memorable phrase (e.g., “Happy Home”) in this box and save.
3. Managing Guests & Visitor Access
The Guest List is the core of the dwellingLIVE system. To manage your visitors, go to My Community > Guest List.
📱 Go Mobile: At the top of the Guest List page, you’ll see links to the Apple App Store and Google Play Store. For a one-time fee of $0.99, you can download the mobile app to manage your guests directly from your phone!
A. How to Add a Guest
Click Add Guest and choose one of three categories:
Temporary Guest: Best for one-time visitors (friends, delivery drivers). Set a start date and an expiration date.
Permanent Guest: Best for frequent visitors (family members, recurring services like house cleaners or landscapers).
Customizable Days: You can restrict a permanent guest’s access to specific days of the week (e.g., only Tuesdays and Thursdays for your gardener).
Party Attendee: Use this to register a guest specifically for an event.
B. Send an “ePass” (Digital Gate Pass)
If you enter a guest’s email address, you can click Save & Send ePass.
This sends a secure QR Code directly to your guest’s email.
Your guest can print the pass or simply show the QR code on their smartphone when they arrive at the gate.
The gate attendant will scan the screen wirelessly, instantly printing their physical dashboard pass and saving everyone time!
C. Custom Directions for Guests
At the bottom of the Guest List page, click Directions for Guests. You can type custom driving directions from the gatehouse to your home. These directions will print automatically on the bottom of any physical guest pass issued at the gate!
D. Hosting Large Parties
If you’re hosting a large event, registering guests individually is tedious. dwellingLIVE makes it simple:
Click Add Party.
Set your party title and date.
Choose Import List from File.
Click Import Template to download an Excel sheet.
List your guests in the spreadsheet, save it, browse for the file on your computer, and click Import. Your entire party guest list is uploaded in seconds!
E. Restricting Guests
If there is an individual or service provider who is strictly prohibited from entering your property, click Restrict Guest. Enter their name and add notes for the gate staff (e.g., “Do not issue a pass”). The gate system will flag them immediately if they attempt to enter.
Contact us for assistance
🚨If you need help with DwellingLive please contact the park office.🚨
📞(714) 846-1429