Frequently Asked Questions
Prospective Residents
Q: Do you have any mobilehomes for Rent?
A: Rancho Del Rey does not offer or allow any subletting of mobilehomes in the park. Rancho Del Rey rents out lots for resident owned homes.
Q: Do you have any mobilehomes for sale?
A: Rancho Del Rey rents out the lots for resident owned Mobilehomes. You will need to contact a real-estate agent for listings in Rancho Del Rey.
Q: How can I request an application for Residency?
A: In order to request an application for residency in Rancho Del Rey, you must first have a signed purchased agreement for a space in the park. Once you have a signed purchase agreement please fill out the "Apply Now" form in the menu.
Q: In addition to Space rent what other charges are there?
A: In addition to your monthly space rent you are responsible for paying to the park: water, sewer and trash charges on a monthly basis.
You will be responsible for paying the serving utilities for phone, TV, internet, Electric and Gas.
Residents
Q: How do I log into my resident account?
A: If you already have TWA Resident account:
Select "Login" -> "Tenant Web Access" at the top of the website.
Enter the Email address that you used to register the account.
Input your password in the password box
Click "Login"
If you do not have a TWA Resident account:
Select "Login" -> "Tenant Web Access" at the top of the website.
Select "Sign up" at the bottom of the page.
Enter your personal information
Email Address: This needs to be the email address that you have provided to the Park.
Account #: Your account number can be found on your monthly statement.
Click "Sign up"
If you are unable to create your account please contact the park office.
Q: How do I pay online?
A: You will need to have a TWA Resident account setup.
Click "Login" -> "Tenant Web Access" at the top of the webpage.
Once you have logged in, select "Make a Payment".
Select your payment type. *Please note that there is a 3% convenience fee on Credit/Debit cards. We highly recommend that you take advantage for the free ACH transfer.
Input your payment information and select "Pay Now" at the bottom of the page.
Q: How do I setup auto payments?
A: You have two options for setting up recurring payments.
Option 1: ACH Authorization Form
You may print and complete the ACH Authorization form and return it to the office. This will setup a recurring payment for the full amount owed on the 1st of every month. You may cancel at any time by providing the park notice.
Option 2: Auto Payments within your TWA Resident portal
Click "Login" -> "Tenant Web Access" at the top of the webpage.
Log in to your TWA Resident account.
Select your name in the top right of the page.
Select "Payment Settings" from the drop down list.
Select "Add"
Enter your account information *Please be aware that there is a 3% convenience fee for Credit/Debit Transactions. We recommend that ACH is used as there is no fee.
Select the box next to "Enable your automatic payment " and agree to the terms and conditions.
Select "Save" to confirm your payment settings.
Q: Can I use Flex to split my rent payment into two?
A: YES! Please check out our post on Flex rent for more information.
Q: How can I get the Dwelling Live app on my phone?
A: Please follow the below links to install the Dwelling Live app on your phone.
Q: How do I request access for my guests?
Option 1 (Preferred Option): Use Dwelling Live to add your guest information onto your approved list.
If you do not have a Dwelling Live account, you will need to contact the office and provide an email address for set up.
Select "Login" -> "DwellingLive" from the menu options above.
Enter your Email address and password and select "Sign In".
Select "Add Guest" from the menu option above.
Enter your guests information and approved entry dates and click save.
The gate attendant will have your guest added to your approved list.
Option 2: Contact the Gate attendant on duty.
Call the park phone number (714) 846-1429 option 3.
You will be redirected to the gate house where you will need to provide your name, space number and your guests full name and expected arrival date.
If the attendant is busy, you will need to leave a message.